RETURNS INFORMATION

WHAT IS YOUR RETURNS POLICY?

Returns & Refund Policy

We offer refunds or exchanges on full-priced items only, provided the item is returned to us within 14 days of the buyer receiving it and is in the same condition as received: unworn, unwashed, with the swing tag still intact, and in the original clear packaging it was sent in.

If there is any scent of perfume or any marks on the item caused by makeup, deodorant, or wear from trying on, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds or exchanges if our return procedures have not been followed.

Please note that original shipping charges are non-refundable. If your shipping fee was waived due to a free-shipping promotion, any shipping costs incurred by us may be deducted from your refund.

Sale Items
Sale items are eligible for store credit only. We do not offer refunds or exchanges on sale items.

To receive store credit, sale items must be returned within 14 days of receiving the item and must be unworn, unwashed, with the swing tag still attached, and in the original clear packaging.

Please note:

• Original shipping charges are non-refundable and will not be included in store credit.
• If your shipping fee was waived due to a free-shipping promotion, any shipping costs incurred by us may be deducted from your store credit.

Items showing any signs of wear, including perfume scent, makeup marks, deodorant marks, stains, or any damage, will not be accepted. The item will be returned to the purchaser.

Hygiene Items
In the interest of hygiene, hijabs and under caps will only be accepted for return if they have not been worn or tried on. If there are any signs of wear, the return will be refused and the item will be sent back to the purchaser.

Hijab magnets are non-returnable.

Once your return has been received by us, please allow up to 14 days for your refund, exchange, or store credit to be processed. During busy periods, including Ramadan, processing times may take up to 21 days.

HOW DO I RETURN AN ITEM?

Please email us at sales@jamilamodesty.com with your order number.

DO I NEED TO PAY FOR RETURNS SHIPPING?

Please note that all shipping costs are the responsibility of the buyer. Jamila Modesty does not provide return shipping labels and will not reimburse the cost of return shipping. The item remains your responsibility until it is delivered back to us. We strongly recommend using a signed, tracked delivery service for returns, as we cannot accept responsibility for items lost in transit.

HOW DO I EXCHANGE AN ITEM?

To process an exchange, please email us at sales@jamilamodesty.com

HOW WILL I RECEIVE MY REFUND?

Once the return has been approved, you will receive your refund via the same method used to make your purchase.

WHEN WILL I RECEIVE MY REFUND?

Once the return has been processed and approved (This can take up to 7 days once the item has been received back) you will receive a confirmation email indicating that your refund has been processed.
Remember that payments to your credit card always depend on your bank/building society and can in some cases take 7-10 working days to reach your account.